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BFF Club Frequently Asked Questions

 

What is Friendly’s BFF Program?
Friendly’s BFF Program is our email club that allows you to obtain updates on new promotions, events and promotional offers! Your account can be accessed via mobile app or by visiting our website. Our mobile app will have several new features including online ordering, so be sure to download and check it out.

 

Ok, How do I get started?
It’s easy! Download the Friendly’s app from the App Store or Google Play store and create your account. You can begin using the app immediately.  You can also sign up on our website.

 

How does the BFF program work?
When you set up an account, you’ll receive email communications about new products, promotions and offers. You can access this information easily thru our app which will keep a track of offers available to you to redeem at a Friendly’s restaurant location. As a member of our BFF club, you will also receive a complimentary medium sundae during your birthday month if you provided your birthdate at the time of registration. In addition to all these great benefits, there will be surprises and promotions throughout the year.

 

Why does the Friendly’s app ask for my location information?
Your location information is needed to locate the restaurants nearest to you and make your search quick and easy.

 

How do I access my BFF club account?
It’s super simple!
If you order online or through the mobile app, simply create an account.  You can also redeem your offers too!
If you are at a restaurant, you can access your offers thru the following ways:

  • Provide your Member ID: Each email with an offer will feature a member ID assigned to your account.
  • Provide your Phone Number: New signups will have a phone number associated with their account for quick and easy account look up.
  • Provide Mobile Check in Code: Simply click “check in” on the app to retrieve your check in code

 

What if I don’t have a mobile device or don’t want to have the Friendly’s app on my phone?
You can still participate in Friendly’s BFF program on our website https://friendlys.myguestaccount.com.

 

How do I know what offers I’ve received?
You’ll receive communication via the email address you signed up with. You can check your account balance at any time by opening the Friendly’s app and clicking the offer button. Or going online to https://friendlys.myguestaccount.com.

 

Can I give the cashier my phone number to redeem my offer?
Yes! Provide the phone number you used to register your account with.

 

How do you use my personal and purchase information?
We do not share your personal or purchase information. Purchase information is used to help us better provide you with offers and information you are interested in.

 

What if I was part of the previous BFF Club program?
In order to unlock all the benefits of the BFF program, existing subscribers need to re-register their account and/or download the new app.

 

I have an offer, how do I redeem it?
You can redeem when placing an online order or ordering with the mobile app.  If you are in store provide your server with your Member ID, phone number or CheckIn code from the mobile app, and let them know you want to redeem your offer!

 

Do my offers expire?
Yes, all offers do expire, although we do our best to give you enough time to redeem. You can check your account for current offers and view expiration dates.